Shipping Information

Yes! We offer free shipping on all domestic (USA and Puerto Rico) orders over $50.

For Canadian orders, free shipping applies to orders over $75 USD.

Yes! We ship worldwide.

International shipping rates and delivery times are calculated at checkout based on your location.

Please note that customs duties, taxes, or import fees are the responsibility of the recipient.

Orders are processed Monday through Friday and typically ship within 1-3 business days.

Orders placed after 3pm EST on Friday, over the weekend, or on a holiday will begin processing the next business day.

In some cases, packages may be handed off to the carrier on Saturdays. Carriers do not operate on Sundays or federal holidays.

During peak releases or high-volume periods, processing times may extend slightly. If that happens, we appreciate your patience.

Delivery times depend on the shipping method selected at checkout.

USPS Ground Advantage typically arrives within 1-5 business days.
USPS Priority Mail typically arrives within 1-3 business days.

Delivery estimates shown at checkout are provided by the carrier and are not guaranteed.

When possible, we may upgrade your shipment to a faster carrier (such as UPS) at no additional cost if a quicker option is available at the same or lower rate.

Your tracking number is sent automatically via email once your shipping label is created.

Please allow up to 24 hours for tracking updates to appear. If you don’t see the email, check your spam or promotions folder.

If it landed there, you can mark it as “Not Spam” to ensure future updates arrive in your inbox.

Carriers like USPS, UPS, and Asendia typically take 24-48 hours to process shipments in their system. Your order may already be in transit before tracking updates appear.

Occasionally, packages are not scanned immediately at acceptance, which can delay visible tracking activity.

If tracking has not updated after several business days, please contact us at info@prismaticdefender.com and we’ll investigate.

If you notice an address error, contact us immediately.

We may be able to update the address if your order has not yet been processed or shipped. Once a shipping label has been generated or the package has been handed off to the carrier, we are unable to make changes.

If a package is returned or requires reshipment due to an incorrect address, additional shipping fees may apply.

Please double-check your shipping details before completing checkout.

If tracking shows delivered but you do not see your package, please:

• Check around your delivery location and with household members
• Check with neighbors
• Contact your local carrier for GPS confirmation

We can't be held responsible for packages marked delivered by the carrier, but we’re happy to help guide you through next steps.

If a package is returned due to an incorrect address or delivery issue, we can reship the order for an additional shipping fee.

Any refunds for returned packages will exclude original shipping costs.