Do you offer free shipping?
We currently offer free shipping on all domestic (USA and Puerto Rico) orders as long as your subtotal is over $45. For Canada orders, your subtotal must be over USD$60.
Do you ship internationally?
Absolutely! If you have any issues, please contact us directly and confirm that we can ship to your location before ordering.
When will my order ship?
Orders are fulfilled to ship Monday through Friday, and are typically within processed within two (2) business days of your order. Orders placed after 2pm EST on Friday, over the weekend, or on a holiday will be fulfilled within the following two (2) business days. Please note however those times may be extended during holiday months/busy season. If that is the case, we will absolutely inform you.
How long will it take to receive my order?
All orders shipped via USPS First-Class Mail is guaranteed delivery within the continental United States in 1-5 business days. For USPS Priority Mail, the delivery time is 1-3 business days.
Where can I find tracking information for my order?
You can check the status of your order here by entering your email and order number. A second email will be sent out after the order has been shipped!
Why hasn't the tracking information updated for my order?
Carriers usually take 24-48 hours to process shipments in their system. So the order may actually be on it's way prior to the tracking log reflecting this. USPS domestic shipping ranges from 2-5 business days. UPS domestic shipping ranges from 1-5 business days.
However, carriers do have a tendency to forget scanning the package when it arrives at their facility before shipping. If the tracking page still doesn't update after a few days, feel free to reach out to us at info@prismaticdefender.com so we can investigate!